Customer Service

Customer Service

Customer Service

Duration

Two Days, 12 Hours

Fee

OMR 200

Register

training@muscatuniversity.edu.om

Schedule

16-17 January 2019

 

Course Details

This course will help you understand and implement internal and external customer service to meet customer’s requirements, assess customer business needs and exceed customer expectations, deliver superior customer service on the telephone and face to face, Identify and diffuse challenging customer behavior, satisfy customers by using active listening skills and effective communication strategies, develop good etiquette in customer service standards and identify the moments of truth, work as a team with co-workers to satisfy customers and make them happier and develop an awareness of the core processes and best practices used in service and support.

 

Pre-requisites

It is essential that participants have a good command of the English Language.

 

Target Participants

All staff playing a vital role in all aspects of customer services for their organisation. Course can be delivered to a closed group making it more specific to that organisation or generic to appeal to all service industries 

 

Learning Outcomes

  • Listen and speak in a professional manner to customers.
  • Use appropriate telephone and e-mail customer service procedures.
  • Demonstrate effective responses to questions from customers.
  • Complete a variety of activities involving customer service.
  • Demonstrate appropriate behavior with co-workers.
  • Participate in role playing activities which simulate customer service challenges.