At Muscat University, we work closely with our clients and our academic partners, Cranfield and Aston Universities, to design and develop high-impact bespoke Executive Education programmes for our clients. All our customised programmes are designed and implemented as integrated elements of our clients’ broader leadership and management in-house initiatives.

Our Executive Education Programmes typically comprise academic content delivered through:

Case studies and interactive group discussions.

Specific application of academic concepts addressing our client’s challenges and opportunities.

Client Co-designed case studies to take into account and apply relevant academic content to our client’s business imperatives.

Academic and industry speakers to provide relevant insight to areas of interest to our clients.

The Muscat University team approaches each client assignment for a customised Executive Education programme with the utmost dedication for the provision of a world-class service. We will work with our partners and together we will understand your needs and any specific requirements that you have with the view to create a powerful and transformative learning experience for your senior executives.

In order to discuss your organisation’s needs for the development of customised Executive Education programmes, that address your current needs, please send an e-mail to Professor Costas Chryssou, Deputy Vice-Chancellor for Enterprise and Engagement at cchryssou@muscatuniversity.edu.om

List of Courses

Course Details

To provide trainees the necessary knowledge, skills and awareness for delivering quality customer service so that:

 

  1. Customer service complaints are reduced to the minimum
  2. Customer satisfaction records reach the required standards
  3. Customer service becomes more of an attitude

Learning Outcomes

  • The learning outcomes may vary slightly depending on trainee needs but will invariably include:
  1. Understanding and implementing Internal and External customer service to meet customer’s requirements.
  2. Assess customer business needs and exceed customer expectations.
  3. Deliver superior customer service on the telephone.
  4. Identify and diffuse challenging customer behavior.
  5. Satisfy customers by using active listening skills and effective communication strategies.
  6. Develop good customer service etiquette and identify moments of truth.
  7. Work as a team with co-workers to satisfy customers
  8. Develop an awareness of the core processes and best practices used in service and support.

Course Length

Two days

Who is it for?

Working professionals in the customer service industry.

Fees

100 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

Heather Al-Hatmy

Pre-requisites

Minimum level of English at A2 Pre-Intermediate.

Delivery Dates

TBC and/or based on client needs.

Course Details

This course equips you with the skills, knowledge and language required to be able to write a professional CV and a persuasive cover letter. It also focuses on interview techniques and dos and don’ts.

Learning Outcomes

  1. To provide trainees with the skills and language to create a professional CV e.g. what should be on your CV and what shouldn’t and how to sell your work and study experience.
  2. To write a professional and accurate CV.
  3. To provide trainees with the skills and language to write a persuasive cover letter.
  4. To learn dos and don’ts at interview and practise interview techniques.

Course Length

Two days

Who is it for?

Anyone who is currently applying for a job or already employed who wishes to change employer or seek promotion.

Fees

100 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

Mr. Eliot Wright

Pre-requisites

Level of English at A2 Pre-Intermediate.

Delivery Dates

TBC

Course Details

This course prepares you with the skills and language required to give effective-professional-workplace presentations. You will practise giving a presentation and receive detailed feedback on your performance.

Learning Outcomes

  1. To provide trainees with the language required to give a professional workplace presentation e.g. transition language, opening & closing a presentation etc.
  2. To equip trainees with the skills to be able to construct and deliver an effective workplace presentation e.g. PPT creation, use of body language, asking and answering questions etc.
  3. To give the trainees the opportunity to prepare and deliver a presentation with feedback from the trainer.

Course Length

Two days

Who is it for?

Company employees who are required to prepare, construct and deliver presentations as part of their work/career.

Fees

100 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

Mr. Eliot Wright

Pre-requisites

Minimum level of English at A2 Pre-Intermediate.

Delivery Dates

TBC and/or based on client needs.

Course Details

This course prepares you with the skills, grammatical structures and vocabulary frequently used in Business Reports. You will practice writing a report and receive feedback.

Learning Outcomes

  1. To provide trainees with the language (typical grammatical structures and vocabulary) often used in business reports.
  2. To equip students with the knowledge of the structure, layout and organization of a business report.
  3. To provide the trainees with the opportunity to write a business report and receive detailed feedback on strengths and areas to improve.

Course Length

Two days

Who is it for?

Company employees who are required to write business reports as part of their work.

Fees

100 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

TBC

Pre-requisites

Minimum level of English at A2 Pre-Intermediate.

Delivery Dates

TBC and/or based on client needs.

Course Details

This course equips you with the skills, knowledge and language required to be able to write professional emails. You will practice writing emails of different type and receive feedback on your writing.

Learning Outcomes

  1. To provide trainees with the some of the language frequently used in email writing.
  2. To train the trainees on some of the cultural norms of email writing.
  3. To practice writing some common types of email e.g. requesting information; arranging a meeting; giving updates etc.

Course Length

Two days

Who is it for?

Anyone who is frequently has to use email as a means of communication within the workplace.

Fees

100 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

Mr. Eliot Wright

Pre-requisites

Minimum level of English at A2 Pre-Intermediate.

Delivery Dates

TBC and/or based on client needs.

Course Details

Energy is fundamental to modern life. It is essential to human advance and to enhancing living standards for billions of individuals over the globe. In Global Energy Update course, we survey the present status of Energy supply and demand, and introduce projections for the worldwide view of the energy market through longer terms. This course will help various energy-related government, public, and private sectors in their policy revision, sustainability, and long-term investments. It likewise features the dual challenge of ensuring the world approaches reasonable and dependable energy supplies while diminishing emissions to address the risk of environmental change.

Learning Outcomes

  1. To acquire an in-depth and up-to-date understanding of the energy supply and demand, current challenges, and the market drivers
  2. To understand the longer-term energy mix, and the extent of fossil fuel dominancy in coming years, locally and globally.
  3. To familiarize with the fundamental changes in the energy industry caused by market forces, geo-politics and emerging technologies.
  4. To acquire the latest energy trends, innovations, and dynamic forces that impact how energy is produced and distributed.

Course Length

Two days

Who is it for?

Government sector dealing with various aspects of Energy: policy, research, technology, etc. Private sector in Energy (oil and gas, renewable, research, education): executives, directors, managers, and professionals.

Fees

250 OMR for two days. (Muscat University reserves the right not to run the course dependent on trainee numbers).

Trainer

Dr. Nader Mosavat

Pre-requisites

None.

Delivery Dates

TBC

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